e-purchase用户1791
Return and Exchange Service退换货服务
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Return and Exchange Service退换货服务
Return and Exchange Service退换货服务
用户1791用户17912024年7月21日修改
1、What to do if you find a quality issue with your goods after receiving them?
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Regardless of whether there are obvious damages or signs of tampering on the outer packaging, inspect the goods in the presence of the courier before signing for the delivery. Make notes on the delivery receipt before signing, or refuse the delivery outright if there are any issues.
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If your package is damaged or incomplete and you didn’t sign for it in front of the delivery person, keep the outer packaging (including the sealing tape). Contact us within 2 days of delivery (as per the delivery time shown on the logistics company's website) with proof of purchase (invoice), photos of the goods, and request compensation.
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If the purchased goods develop quality issues after some use, and the product is still under warranty, and you have the original purchase receipt and product warranty card, you can entrust this platform to contact the mainland Chinese merchant for a return or exchange.
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Each seller/manufacturer has its own unique principles and methods for handling product quality issues (as stated in the product warranty card), and this platform cannot guarantee that manufacturers will fully meet your requirements. However, we will do our best to fight for your interests and ensure your satisfaction.
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This platform offers this intermediary service without charging any fees. However, you are responsible for the round-trip shipping costs. This platform reserves the right to refuse to provide this service for goods that do not meet the warranty conditions.
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Please provide a detailed description of your problem and upload photos of the package and the goods. Upon receiving your request, we will promptly handle it and provide a solution (including but not limited to refund, return, or exchange).
We will not accept return/exchange requests in any of the following circumstances:
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The item has been switched, altered from its original condition, or parts are missing.
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The item has been opened, such as software packages, CDs, DVDs, or tapes.
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The original purchase receipt is not available.
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Issues related to missing items, damage, or defects must be reported within 48 hours of receiving the package. Requests received after this time frame will not be processed.
Photos required for after-sales service applications:
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Damaged or heavily soiled goods.Please take photos of the damaged or soiled area and upload them.
Example: Damaged goods, soiled goods.
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Size mismatch. Please take a photo of the size label on the goods and upload it (if the goods do not have a size label, we will not be able to verify the size).
Example: Size label.
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Mismatch in style: Please take a photo of the entire goods and upload it.
Example: Entire goods photo.